Privacy Policy

Last Updated: August 26, 2024

Welcome to VisaHub ("VisaHub," "we," "us," or "our"). At VisaHub, we are dedicated to protecting and respecting your privacy. This Privacy Policy outlines our practices for the collection, use, disclosure, and transfer of your information when you use our services. This Policy is an integral part of our Terms of Use. Capitalized terms used but not defined here have the same meaning as defined in the Terms of Use.

By using the Service, you consent to the collection, storage, and use of your Personal Data as described in this Privacy Policy.

Definitions

The following capitalized terms have the meanings defined below:

  • Account: A unique account created for you to access our Service or parts of it.
  • Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
  • Application: The website (“Site”) and software program provided by VisaHub, accessed or downloaded by you on any electronic device.
  • Company: Refers to VisaHub, also identified as "We", "Us", or "Our" in this policy.
  • Country: Refers to the country in which VisaHub is operating the Services.
  • Device: Any device that can access the Service, such as a computer, mobile phone, or tablet.
  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Service: Refers to the Application, including the Site and software.
  • Service Provider: Any person or entity that processes data on behalf of VisaHub, including third-party companies or individuals employed to facilitate the Service, provide services related to the Service, or assist in analyzing how the Service is used.
  • Third-party Social Media Service: Any website or social network through which a user can log in or create an account to use the Service.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service's infrastructure, such as the duration of a page visit.
  • You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Information Collected

We collect various types of information, including:

Personal Data

To use our Service, you may need to provide personally identifiable information for registration and visa processing. This may include:

  • Email address
  • First and last name
  • Sex/gender
  • Age/Date of Birth
  • Bank account, credit, or debit card details
  • Medical records and history
  • Sexual orientation (where applicable)
  • Biometric information
  • Photo (uploaded or taken through the app/website)
  • Password
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
  • Occupation, interests, and similar details

Information freely available in the public domain will not be considered sensitive. You can choose not to provide certain information. However, declining to provide Personal Data may prevent us from providing some Services. We will make reasonable efforts to notify you of the same at the time of registration with us, and we are not liable for the denial of Services due to a lack of necessary information.

Usage Data

Usage Data is collected automatically when using the Service. This includes:

  • Device's Internet Protocol (IP) address
  • Browser type and version
  • Pages visited on our Service
  • Time and date of visits
  • Time spent on pages
  • Unique device identifiers
  • Other diagnostic data

This information is collected when you access the Service through a mobile device, or when your browser sends information to our Service.

Information Collected While Using the Application

With your prior permission, we may collect information to provide certain features and render services, such as:

  • Pictures and information from your Device's camera and photo library

We use this information to maintain, protect, improve, and customize our Service. This data may be uploaded to our servers or a Service Provider’s server, or stored on your device. You can control access to this information through your Device settings.

Use of Information

We use collected information for the following purposes:

  • To provide and maintain the Service, including monitoring usage.
  • To manage your registration and provide access to Service functionalities.
  • To fulfill contracts and process your requests to us.
  • To contact you via email, phone, SMS, or app notifications regarding updates, informative communications, and security updates.
  • To provide you with news, offers, and information about similar services or events which may be of interest to you, and to manage and send emails via Email Marketing Service Providers. You can opt out of these communications.
  • For data analysis, identifying usage trends, determining promotional effectiveness, and evaluating/improving our Service.
  • To facilitate a merger, divestiture, restructuring, reorganization, or other sale or transfer of assets.

Information Sharing

We may share your personal information in the following limited circumstances:

  • With Service Providers to monitor and analyze Service usage; usually as aggregated statistics on traffic to various pages within our site.
  • Within our group companies, Affiliates, and their officers and employees for processing personal data on our behalf. We use Service Providers that may have access to your Personal Data to provide you additional services. These vendors manage your data in accordance with their Privacy Policies, and we ensure they comply with this Policy and confidentiality measures.
  • Protection of Facial Data: We do not share, disclose, or make available any facial data to third parties under any circumstances. Facial data is processed solely for the purposes disclosed to you and stored in our secure systems. Access is strictly limited to authorized personnel within the Company.
  • With government agencies, diplomatic missions, or authorized service providers to process your visa or other requests. We have limited control over their privacy policies.
  • When required by law, court order, or government agency for verification of identity, prevention of cyber incidents, or prosecution of offenses.
  • When you share information in public areas of the Service with other users, such information may be viewed by all users. When interacting with or registering through Third-Party Social Media Services, other users and your contacts on that service may see your profile, pictures, activity description etc.
  • To protect our rights or property, prevent wrongdoing, protect personal safety of users, protect against legal liability, or adhere to the Google API Services User Data Policy.
  • For any other purpose with your specific prior consent.

Accessing and Updating Personal Information

We will periodically contact you about updating your Personal Data and to provide useful features. Upon request, we make good faith efforts to provide you with access to your Personal Data and ensure that any inaccurate information is corrected or amended. We may ask users to verify their identity and will decline requests that are repetitive, impractical, or jeopardize the privacy of others. We provide this service free of charge unless it requires disproportionate effort. You may cancel your registration or withdraw your consent to providing Personal Data by contacting us through our website. We shall take reasonable steps to carry out the request within a reasonable time of receipt.

Retention of Information

We retain your Personal Data for as long as is necessary for the purposes stated in this Policy, or to comply with legal obligations, resolve disputes, or enforce our agreements. Personal Data is generally kept for a period after any cancellation or withdrawal of registration. We also retain Usage Data for internal analysis and improvement purposes, except when we are legally required to keep it longer.

Transfer of Your Personal Data

Your data may be processed in our operating offices or in any other location where parties involved in the processing are located. Data may be transferred to computers outside of your jurisdiction where data protection laws may differ. By agreeing to this Privacy Policy and submitting your information, you consent to this transfer. We will ensure that your data is treated securely and in accordance with this Policy and that third parties agree to process data based on our instructions and confidentiality measures.

Information Security

We use security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. This includes internal reviews, encryption, and physical security measures. All data is stored within our controlled database, secured behind firewalls and access to servers is strictly limited. However, no system is impenetrable, and we cannot guarantee the absolute security of our database or that your information will not be intercepted during internet transmission.

Analytics

We use third-party Service Providers for analytics, including:

Google Analytics

Google Analytics tracks and reports website traffic. Google uses this data, which is shared with other Google services, to track your Service use and to personalize ads on its advertising network. You may opt-out of certain Google Analytics features via your device settings or by following Google’s instructions in their Privacy Policy: https://policies.google.com/privacy

For Google's privacy practices, visit their Privacy & Terms page: https://policies.google.com/privacy

Payments

For paid services, we use third-party payment processors. We do not store your payment details; this information is provided directly to our payment processors, whose use is governed by their own privacy policies. These payment processors comply with PCI-DSS standards for secure handling of payment information.

Google Places

We may use Google Places for place information via HTTP requests. Google Places may collect information from you for security. The information is held according to Google's Privacy Policy: https://www.google.com/intl/en/policies/privacy/

Our Service may contain links to third-party websites. We advise reviewing the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for their content or practices.

Updates/Changes

We may update this Privacy Policy periodically. We will notify you of changes by posting the new Policy on this page and via email or a prominent notice on our Service, prior to the change being effective. Changes will be effective immediately on posting, and your continued use signifies your acceptance of those changes.

Contact Us/Grievance Redressal

Contact us with any questions about this Privacy Policy via our website on our Contact Us page.

For grievances relating to the processing of your information, you may contact:

E-mail: info@visahub.world

In terms of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) 2021, the Grievance Officer will resolve the matter within a timeframe defined by the applicable law.

Please provide the following information in your complaint:

  • Identification of the information you provided
  • Clear statement of whether it is personal or sensitive personal information
  • Your address, phone number, or email address
  • A statement that you believe the information has been processed incorrectly or disclosed without authorization
  • A statement under penalty of perjury that the information in the complaint is accurate and belongs to you

Any person aggrieved by a decision of the Grievance Officer may prefer an appeal to the Grievance Appellate Committee within the time frame defined by the applicable law.

Region-Specific Notices and Choices

Nevada Residents

Under Nevada law, certain Nevada consumers can opt out of the sale of “personally identifiable information” for monetary consideration. We do not engage in such activity.

Residents of the European Economic Area or the United Kingdom

Under applicable law, VisaHub is the "data controller" of the personal data we handle under this Policy. Our contact information appears in the “Contact Us” section. The legal grounds for processing information are:

  • Contractual Commitments: We may use, share, or disclose information to honor our contractual commitments to you.

  • With Your Consent: Where required, we use, share, or disclose information based on your consent. You may withdraw your consent at any time.

  • Legitimate Interests: We may use, share, or disclose information on the ground that it furthers our legitimate business interests.

  • Legal Compliance: We may use, share, and disclose information to comply with our legal obligations.

Residents of the European Economic Area and the UK may have the right to request:

  • Access to and/or a copy of certain information we hold about you.

  • Prevention of processing for direct-marketing purposes.

  • Updates to incorrect or out-of-date information.

  • Deletion of certain information we are holding about you.

  • Restriction on how we process your information.

  • Transfer of your information to a third-party service provider.

  • Revocation of your consent for the processing of your information.

Certain information may be exempt from such requests in some circumstances. We may request you to provide us with information to verify your identity. To exercise any of these rights, contact us as described in the “Contact Us” section. For all Data Subject Rights requests, please put "Your EU Data Subject Rights" in the subject field and send the request from the email address used to create an account on the Services. In addition, you have the right to lodge a complaint with the relevant supervisory authority. However, we encourage you to contact us first.

California Residents

The California Consumer Privacy Act (“CCPA”) requires us to disclose information regarding the categories of personal information and sensitive personal information that we have collected about California consumers, the categories of sources from which the information was collected, the business or commercial purposes for which the information was collected, and the categories of parties to whom we disclose personal information. Throughout this Policy, we describe the specific pieces of personal information and sensitive personal information we collect, the sources of that information, and how we share it. Under the CCPA, we also have to provide you with the "categories" of personal information and sensitive personal information we collect and disclose the “business or commercial purposes” for which we process that personal information.

In the twelve months prior to the effective date of this Policy, we have collected the following categories of personal information: (1) identifiers (such as name, address, and email address); (2) commercial information (such as transaction data); (3) financial data (such as credit card and other financial account information); (4) internet or other network or device activity (such as IP address); (5) professional or employment-related information (such as occupation and employer name); (6) inference data about you; (7) physical characteristics or description (such as in a photo); (8) audio and visual information (such as when you call into customer service); (9) protected classifications under California or federal law; (10) sensitive personal information, as defined by the CCPA; and (11) other information that identifies or can be reasonably associated with you.

In the twelve months prior to the effective date of this Policy, we may have collected the following categories of sensitive personal information: (1) racial/ethnic origin; (2) religious beliefs; (3) Social Security number; (4) Passport number; and (5) account log-in and password or other credentials allowing access to your account.

We or our service providers collect and disclose the above categories of personal information for the purposes described in our Policy. This includes the following business and commercial purposes (as those terms are defined in applicable law):

  • Provide the Services (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Services);

  • Operational purposes (e.g. to enable and troubleshoot our Services);

  • Auditing consumer interactions on our site (e.g., measuring ad impressions);

  • Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;

  • Bug detection, error reporting, and activities to maintain the quality or safety of our Services;

  • Short-term, transient use, such as customizing content that we or our service providers display on the Services;

  • Improving our existing Services and developing new services (e.g., by conducting research to develop new products or features);

  • Other uses that advance our commercial or economic interests, such as third-party advertising and communicating with you about relevant offers from third-party partners;

  • Other uses about which we notify you.

We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services; (3) affiliates; and (4) third parties such social media companies or other sites.

We describe our information sharing practices in the Policy above. In the previous twelve months, we may have disclosed certain categories of personal information with nonaffiliated parties such as our service providers for the business purposes described above. You may also intentionally direct us to disclose your information to local visa processing companies with whom we partner to facilitate approval of your travel visa from foreign authorities. The information we disclose to such companies may include:

  • Name;

  • Email;

  • Phone number;

  • Travel details, such as arrival date, port of arrival, reason for travel;

  • Address;

  • Date of birth;

  • City and country of birth;

  • Citizenship;

  • Gender;

  • Passport information, such as a passport number, issue and expiration date, photo, and place of issue;

  • Religion;

  • Family information, such as the names of family members;

  • Professional details, such as occupation and employer name; and

  • Financial information, such as payment-related information you provide to us and/or our payment processors.

Rights of California Consumers

If you are a California resident, you may have the right to request that we:

  • Provide you the categories of personal information we have collected or disclosed about you; the categories of sources of such information; the business or commercial purpose for collecting, “selling,” or “sharing” your personal information; the categories of third parties to whom we disclose or “sell,” or with whom we “share,” personal information; and the categories of personal information we “sell.”

  • Provide access to and/or a copy of certain information we hold about you.

  • Delete certain information we have about you.

  • Correct inaccurate personal information that we maintain about you.

You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services. If would like to exercise any of these rights, please submit a request from our Contact Us page. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide the information requested by us. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

The CCPA requires businesses that “sell” or “share” personal information to provide an opt out. As described above in the Online Analytics and Tailored Advertising section, VisaHub may allow third parties to receive certain information such as cookies, IP address, device identifiers, hashed contact information, browsing behavior, and/or other activity to enable the delivery of targeted advertising to you. These activities may qualify as the “sale” of personal information or "sharing" or processing of personal information for targeted advertising, as defined by the CCPA. To opt out, please follow the directions in the section above on Online Analytics and Tailored Advertising.

We do not knowingly “sell” or “share” the personal information of children under 16.

The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA.

Retention of Your Personal Information. Please see the “Retention of the Information We Collect” California Shine the Light. California law permits California residents to request and obtain from VisaHub once a year, free of charge, a list of the third parties to whom VisaHub may have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties. We do not engage in such activity.

Do-Not-Track Notice. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We do not recognize or respond to browser-initiated DNT signals.

Virginia Residents

If you are a Virginia consumer, you may have certain rights under the Virginia Consumer Data Protection Act (VCDPA). Virginia law may permit you to request that we:

  • Confirm whether or not we are processing your personal information and provide you with access such personal information;

  • Correct inaccuracies in your personal information;

  • Delete your personal information;

  • Provide you a copy of your data in a portable, readily usable format;

  • Opt you out of the processing of your personal information for targeted advertising, the sale of personal information, or profiling.

Certain information may be exempt from such requests. We need certain types of information to provide our Services. If you ask us to delete it, you may no longer be able to use the Services. If you would like to exercise any of these rights, please submit a request via our Contact Us page. You will be required to verify your identity before we fulfill your request.

VisaHub may use your personal information to send you targeted advertising. To opt out of targeted advertising, please follow the instructions in the section above on Online Analytics and Tailored Advertising.

If we deny your request to exercise any of the rights above, you may appeal that denial by contacting us through our Contact Us page with the subject line, “Virginia Data Request Appeal” to provide us with information about why you are appealing our decision.